Cancelling your coaching.

1. Your statutory right to cancel (the 14-day cooling-off period)

If you are a consumer and you sign up to coaching online, by phone or otherwise without meeting us in person, you normally have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days. This period starts on the day after your coaching contract is made — usually the day you sign up and set up your payment.

• To cancel within this period, tell us clearly by email at callumlaborde@gmail.com. You do not need to give a reason.
• If you cancel within the 14 days and coaching has not started, you will receive a full refund.
• If you asked us to start your coaching during the 14-day period and you then cancel within that period, we may deduct a proportionate amount for the coaching provided up to the point you told us you wanted to cancel, and refund the rest.
• If, at your express request, the coaching service has been fully provided within the 14-day period, the right to cancel may no longer apply, as permitted by law.
• Any refund due will be made without undue delay and in any event within 14 days of you telling us you wish to cancel, normally using the same payment method you used.

This statutory cancellation right applies when you first enter into your coaching contract. It does not restart with each monthly payment.

2. Cancelling an ongoing monthly subscription

After the 14-day cooling-off period, you can cancel your ongoing monthly coaching subscription at any time by giving us 30 days’ notice.

• Please give notice by email to callumlaborde@gmail.com. Your notice period starts on the day we receive your email.
• Your coaching continues as normal during the 30-day notice period.
• Any monthly payment that falls due during the notice period will still be collected, and covers coaching provided during that period.
• Once the notice period ends, we will cancel your subscription and no further payments will be taken.

Cancelling your Direct Debit is not the same as giving notice. You can cancel your Direct Debit with your bank at any time, but this does not by itself cancel your coaching agreement or replace the 30-day notice requirement. Please always email us to cancel.

3. Annual plans

Annual plans are paid as a single payment in advance for 12 months of coaching. Your statutory 14-day cancellation right described in section 1 applies to annual plans in the same way. After that period, we do not give discretionary refunds for any unused part of an annual plan, but this does not affect your statutory rights.

4. Our refund policy

We do not give discretionary refunds once a payment has been taken — for example, if you decide part-way through a month that you no longer wish to train, or if you do not use all of the coaching available to you.

This does not affect any refund or other rights you have under UK consumer law. In particular:

• your right to cancel within the 14-day cooling-off period described above;
• your rights under the Consumer Rights Act 2015 — coaching must be provided with reasonable care and skill. If it is not, you may be entitled to ask us to put things right or, in some cases, to a price reduction or refund; and
• your rights if a payment has been taken in error. If an incorrect payment is taken, we will refund it. Direct Debit payments are also protected by the Direct Debit Guarantee — see our Payment & Direct Debit Policy.

5. If we need to end your coaching

If we are no longer able to provide coaching to you, we will give you reasonable notice wherever possible and refund any payment you have made for coaching that will not be provided. We may also end coaching if payments are not made, as explained in our Payment & Direct Debit Policy, or if there is a serious breach of our Terms & Conditions.

6. Questions

If you have any questions about cancelling or refunds, please email callumlaborde@gmail.com.